Choose a plan that suits your service

• Call consultation
  - Inbound and outbound consultation

  - Call softphone provision
• Chat consultation
  - Customer chat sample provision (pop-up, embedded)

  - Time and phrase settings (maximum consultation, response delay, etc.)

  - Operating hours and satisfaction, support consultation

  - Consultation statistics and current status statistics
• Common consultation functions
  - Use extended items with customer and consultation field management

  - Automatic input and transfer processing using consultation macros

  - Consultation management using incidents and SLA indicators

  - External screen Iframe linkage

  - Consultation support such as My Menu/Toolbar/Shortcut keys

  - Communication support through notices/messages/schedules, etc.
• Knowledge management
  - FAQ, Common bulletin board, knowledge

  - Memo for managing business knowledge by counselor
• Operator management
  - User and department management, permission group and access management
• Evaluation
  - Coaching inquiry and registration management

+ DEMO

• Chat consultation
  - Scenario consultation and scenario management
  - Fees based on the number of registered chat consultants
  - Chat consultation support by chat group
  - Scenario management by group
• Email consultation
  - Up to 2 emails available

  - Automatic email collection and consultation processing

  - Fees based on the number of registered emails

  - Microsoft365 mail integration possible

  - POP3 and IMAP integration
• Homepage consultation
  - Fees based on the number of registered homepage consultants

  - Homepage posting and FAQ processing

  - Homepage integration API and sample provided

  - FAQ integration API and sample provided
• VOC
  - Automatically assigning managers by category Assignment

  - Processing by stage of reception/processing/transfer/approval
• Genesis Operation Management
  - Fees based on the number of registered operation management users

  - Hourly/daily/weekly/monthly statistics by counselor/queue/DNIS

  - Counselor performance and work status statistics

  - Real-time monitoring and dashboard